RMA Coordinator
Work Location: fremont, California
Job type: Full-Time
Posted: 07-11-2022
Salary: Negotiate
Email: job@40hrs.us
Job Description
- Co-ordinate in bound shipment of return products, internal processing of the RMA product and out bound shipment of repaired product for assigned product lines.
- Receive authorized returned products in the SAP system. Ship complete repaired product in SAP.
- Perform initial inspection of return product for any shipment damage or visual damage such as rust/big dents/burn marks.
- Maintain and Update SAP and excel reports for every unit received and repaired and shipped.
- Collect from engineering repair part list and prepare requisition for purchasing to purchase components required for repair and also other items required for repair. Keep a log.
- Interface with customer RMa representative for updates of repair inventory, repair TAT and outbound shipment tracking.
- Store the return product and repaired product in warehouse, move the units from receiving to repair work bench, return repaired product to shipping.
- Print all paperwork associated with repair such as shipping label, RMA numbers, shipment packing slips etc. and give it to shipping for packaging unit.
- Communicate with production operators, warehouse personnel, and Engineering teams in relation to repairing and testing products. Follow up three times a week to update status of repair.
- Provide simple reports for aging RMA product, TAT in Excel and out of SAP.
Job Responsibilities
Please see JD
Job Requirements
- High school diploma or GD.
- Basic knowledge of packaging, shipping process, return process, data entry, reporting.
- Great attention to detail and very well organized
- Excellent soft skills, team work, can do attitude. Ability to influence others for cooperation and team work.
- Good written, verbal and communications skills
- Knowledge of SAP/Oracle or equivalent MRP system.
- Computer literate, good with Microsoft Excel
- 2-3 years’ experience in order fulfillment, shipping, customer service.
- Prior RMA experience a plus
- Ability to stand for long period of time, ability to lift 10-15 lbs packages for receiving and shipping units daily, ability to walk around the factory unimpaired.
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