Solutions Engineer, Sunnyvale, CA
Work Location: fremont, California
Job type: Full-Time
Posted: 02-11-2015
Salary: Negotiate
Email: job@40hrs.us
Job Description
Our client has broad experience in customer IT environments and diverse hardware and application. They are seeking highly skilled & experienced talents expert in the hyper-converged space & storage technology.
Job Responsibilities
- Provide technical expertise to pre and post-sales customer relationships.
- Educate customer on capabilities of our client product and differentiate our client from competitors.
- Support our client Channel Partners, including training Partner sales and engineering teams and driving broad partner adoption of our products and services.
- Build and deliver customer presentations and technical product demonstrations.
- On site POC or production installation, configuration and related professional services.
- Customer solution architecture and design. This includes customer requirement gathering, pre-installation site assessment, and solution design and implementation.
- Investigate, analyze, diagnose and resolve complex IT infrastructure problems. Implement fixes and ensure successful POC’s and customer engagements.
- Drive identification and implementation of bug fixes and feature requests that continue to enhance our client product leadership.
- Create knowledge base articles and trouble shooting documents from customer case analysis and assessments.
- Support business development and field marketing activities, trade shows, and promotion of our client in IT user groups and trade associations.
- Educate and enable global channels by publishing technical documentation, competitive battle cards, providing Knowledge base articles, and creating and delivering partner and customer technical training.
Job Requirements
- Experience in sales engineering, building customer relationships, and speaking confidently with customers on complex technical solutions.
- Experience enabling the IT channel and VAR community.
- Virtualization knowledge, specifically VMware, VSphere, KVM, and/or MS-HyperV hypervisors.
- VMware Certified Professional (VCP6-DCV) required.
- VMware Certified Design Expert (VCDX) preferred.
- Good understanding of Linux fundamentals, performance tuning, and troubleshooting.
- Familiarity scripting customer solutions and providing feedback and scripts to engineering (knowledge of shell and/or python is a plus)
- Experience with common Internet services and protocols such as DNS, NTP, SMTP, LDAP/AD, DHCP, and HTTP.
- Experience with DAS, NAS, SAN storage systems. Should include experience with switch, routing, and networking protocols including iSCSI, NFS, CIFs, and FC.
- Experience deploying IT infrastructure (provisioning, system configuration, monitoring, identity and access management, virtualization, compute, storage and networking)
- Team player with desire to serve customers and teammates.
- 5+ years experience in sales engineering, virtualization administration, system administration, or storage administration role.
- Passion for continuous learning and personal growth.
- Prefer completion of a 4 year degree in computer science, electrical engineering or similar