Solutions Engineer, Sunnyvale, CA

Solutions Engineer, Sunnyvale, CA

Work Location: Sunnyvale, California

Job type: Full-Time

Posted: 02-11-2015

Salary: Negotiate


Job Description

Our client has broad experience in customer IT environments and diverse hardware and application. They are seeking highly skilled & experienced talents expert in the hyper-converged space & storage technology.

Job Responsibilities

  • Provide technical expertise to pre and post-sales customer relationships.
  • Educate customer on capabilities of our client product and differentiate our client from competitors.
  • Support our client Channel Partners, including training Partner sales and engineering teams and driving broad partner adoption of our products and services.
  • Build and deliver customer presentations and technical product demonstrations.
  • On site POC or production installation, configuration and related professional services.
  • Customer solution architecture and design. This includes customer requirement gathering, pre-installation site assessment, and solution design and implementation.
  • Investigate, analyze, diagnose and resolve complex IT infrastructure problems. Implement fixes and ensure successful POC’s and customer engagements.
  • Drive identification and implementation of bug fixes and feature requests that continue to enhance our client product leadership.
  • Create knowledge base articles and trouble shooting documents from customer case analysis and assessments.
  • Support business development and field marketing activities, trade shows, and promotion of our client in IT user groups and trade associations.
  • Educate and enable global channels by publishing technical documentation, competitive battle cards, providing Knowledge base articles, and creating and delivering partner and customer technical training.

Job Requirements

  • Experience in sales engineering, building customer relationships, and speaking confidently with customers on complex technical solutions.
  • Experience enabling the IT channel and VAR community.
  • Virtualization knowledge, specifically VMware, VSphere, KVM, and/or MS-HyperV hypervisors.
  •     VMware Certified Professional (VCP6-DCV) required.
  •     VMware Certified Design Expert (VCDX) preferred.
  •     Good understanding of Linux fundamentals, performance tuning, and troubleshooting.
  •     Familiarity scripting customer solutions and providing feedback and scripts to engineering (knowledge of shell and/or python is a plus)
  •     Experience with common Internet services and protocols such as DNS, NTP, SMTP, LDAP/AD, DHCP, and HTTP.
  •     Experience with DAS, NAS, SAN storage systems. Should include experience with switch, routing, and networking protocols including iSCSI, NFS, CIFs, and FC.
  •     Experience deploying IT infrastructure (provisioning, system configuration, monitoring, identity and access management, virtualization, compute, storage and networking)
  •     Team player with desire to serve customers and teammates.
  •     5+ years experience in sales engineering, virtualization administration, system administration, or storage administration role.
  •     Passion for continuous learning and personal growth.
  •     Prefer completion of a 4 year degree in computer science, electrical engineering or similar


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