Technical Support Specialist

Technical Support Specialist

Work Location: Fremont, California

Job type: Full-Time

Posted: 06-16-2021

Salary: Negotiate


Job Description

- Please  contact us for more information.

Job Responsibilities

  • Provide technical support and products information for end user, dealer and reseller.
  • Provide customer service and resolve ongoing issue in a timely manner.
  • Troubleshooting and assistant on resolving system problem via the phone system.Provide technical support and answering product information via emails.
  • Update and maintain Twinhead's support page. Including upload new drivers and modify FAQ.
  • Updates CSD database make sure all RMA and service information are available for our customer.
  • Perform testing and evaluations on our unit ensure all systems are 100% operational before going out for evaluation by 3rd party company.
  • Perform tests and evaluations on hardware components and accessories; make sure they are fully compatible with our computer system.
  • Writing reports for all tested components and system.
  • Data entries for all tested items and reorganize all information and data in the network drive.
  • Contact customer regarding NTF and damaged system for additional information for our RMA department.
  • Issuing call tag for customer whom recently purchased our laptop.
  • Research and test newest technology.Communicate and gain support with the manufacturer
  • Follow and issue RMA tickets
  • Work as needed to fulfill casload requirements which may include 24x7 on-call duties

Job Requirements

  • Able to follow instructions to execute tasks/projects assigned by management
  • Laptop hardware, software, driver and BIOS knowledge are required
  • Experience in repairing laptop including components replacements and BIOS updates
  • Able to handle heavy calls in a fast-paced working environment
  • Sense of ownership in handling various task/projects assigned
  • On-time and accurate with all good work ethics
  • Flexibility in getting the job done in terms of working hour and fulfilling commitments.
  • Strong verbal and written communication skulls are required
  • Experience with embedded wireless networking (LTE network) is a plus
  • Periodic domestic travel will be required, less th


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