Job Responsibilities

•    Lead the Customer Focus Team to deliver exceptional levels of customer service and satisfaction, fostering engagement and accountability among team members.

•    Champion continuous improvement and lean activities, driving excellence in our programs and services.

•    Collaborate with the team to present issues and provide viable alternatives to the customer.

•    Ensure accurate interpretation and execution of contractual requirements by the CFT.

•    Oversee Tactical Customer Support, working with the CFT to align customer demand with capabilities.

•    Conduct effective kick-offs and Manufacturing Readiness Reviews to ensure seamless project execution.

•    Demonstrate a strong understanding of the program's financial metrics.

•    Implement Product Change Notices (PCN's) effectively, ensuring appropriate pricing.

•    Escalate issues as needed through internal site management and executive teams.

•    Stay updated on the customer's life cycle plan for assemblies and product lines.

•    Coordinate timely execution of quotes for existing customers.

•    Maintain and nurture the customer relationship with an advocacy attitude and dedication to excellence.

•    Provide timely responses to customer requests, offering clear answers and commitments.

•    Facilitate and support Quarterly Business Reviews, driving closure on subsequent actions.

•    Coordinate customer site visits as required.

•    Occasional travel may be necessary to meet business needs (approximately 25% of the time).

•    Additional duties as assigned by management.

Job Requirements

•    Bachelor's degree or higher is required for this position.

•    Minimum of 10 years of relevant experience, with a strong track record of success. Equivalent industry experience is highly desirable.

•    Project management methodologies and technical expertise in electronics manufacturing are preferred.

•    Strong communication, negotiation, and problem-solving skills are essential for success in this role.